The first edition of Designing for Older Adults: Principles and Creative Human Factors
Approaches broke ground as an easily accessible source of information, a primer on …

Large open source software projects often have a globally distributed development team.
Studies have shown developer turnover has a significant impact on the project success …

Prior research suggests that people may ask their family and friends for computer help. But
what influences whether and how a" helper" will provide help? To answer this question, we …

This research focuses on the self-reported use of owner's manuals for automotive vehicles.
The results indicate that owner's manuals are frequently not read. Nevertheless, people …

Our goal in this paper is to outline the challenges facing researchers and practitioners
interested in merging theories of usability design and evaluation with developments in e …

Today's technical software users find a wide variety of content online, from videos to forum
posts to online articles. This study examines the extent to which the genre of this content …

This study examines user support issues concerning open-source software in computational
sciences. The literature suggests that there are three main problem areas: transparency …

Software technologies are used by a large population of programmers with diverse
backgrounds. To fulfill their need for information, enthusiasts contribute numerous learning …

This paper presents the evaluation of eight published Universal Design Resources (UDRs)
to measure how effectively they support typical design processes and design psychology …

A large number of tutorials for popular software development technologies are available
online, and those about the same technology vary widely in their presentation. We studied …