In recent years, organizations have made significant IT investments, including digital
transformation programs, with the aim of enhancing the quality and delivery of services, and …

Motivation Scientists increasingly rely on intelligent information systems to help them in their
daily tasks, in particular for managing research objects, like publications or datasets. The …

IT service provider organizations need both IT service management (ITSM) and IT service
governance (ITSG) to ensure successful service provision for their customers. However …

Effective IT governance is today a necessity and not an option. IT can go further sustaining
the organization's strategies and helps shaping new competitive ones. Given that the …

This work is related to the IT (Information Technology) Governance and Green IT
(Information Technology), specifically practices used by organizations. Every day, a greater …

The document presents an adaptation of the Information Technology Infrastructure Library
(ITIL) standards and best practices provided from its service life cycle in the IT department …

La gestión de servicios de TI ha sido ampliamente aceptada en diferentes organizaciones,
ya sean públicas o privadas. En este sentido, las organizaciones que desarrollan …

The purpose of this paper is to provide a governance structure for IT-related projects in order
to assure a safeguarded and timely transition to a productive environment. This transitioning …

Information Technology (IT) systems have now become an important component of the
delivery of healthcare services in Canada. Appropriately supporting healthcare technologies …

Una de los mayores retos que tiene el área de TI de una empresa es la de garantizar un
funcionamiento adecuado y eficaz de la infraestructura del sistema a sus clientes. Hoy en …