This study consolidates the limited research on real-life customer experiences with hotels
that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User …

ABSTRACT Although Artificial Intelligence is a big revolution in the tourism and hospitality
industry, prior research provides little insight into how customers respond to AI replacement …

This research presents a comprehensive analysis of significant factors shaping consumer
technology adoption and experiences in the hospitality and tourism sector. Technology …

Social distancing and low-touch services have been fuelled by the COVID-19 pandemic,
leading to a paradoxical dilemma for service providers to balance high-quality service and …

This study aims to examine tourist acceptance of robot chefs in gastronomy experiences
based on the behavioural reasoning theory. A mixed-method design was adopted. Findings …

While the presence of robots in the hotel industry is undeniable, there remains a wealth of
untapped potential for service robots in shaping and promoting hotel brands. The present …

Analyzing human-robot collaboration, this study draws on insights from cognitive science
and psychology, with a particular focus on developing strategies for instructing robots and …

Purpose Access to media is more available now than ever before, both physically and
digitally. This study was used to investigate the underlying personality traits that influence …

Purpose This study aims to discover factors and configurations that influence customers'
acceptance behaviors to investigate the current hospitality industry using service robots …

The experience economy of service robots in the restaurant industry was researched in the
present study. The dimensions of the experience economy, which include esthetics …