Citizen input through smart city initiatives is critical in contemporary notions of sustainable
cities. 311 system, both an online and offline citizen-initiated tool of citizen relationship …

The implementation of big data-based analysis, conducting forecasts, and increasing
service capabilities in smart government affairs can effectively enhance the efficiency of …

Sustainable energy strategies have been a critical subject for sustainable development,
especially in cities. Citizens, as an integral part of the urban environment, play a significant …

City appearance is accepted worldwide to be highly determinant of citizens' well-being and
quality of life. This is the main reason why it has become one key objective that urban …

Resumo Embora o Citizen Relationship Management (CiRM) tenha sido adotado
mundialmente para aprimorar o relacionamento entre governos e cidadãos, pouco se sabe …

Urbanisation is characterised by the high consumption of nonrenewable resources and
being resource-intensive in meeting the energy demands of the growing urban population …

A mutual interaction between citizens and government has become an important
requirement for every successful urban decision making process. As cities develop, such …

Citizen Relationship Management (CiRM) is one of the important matters in citizen-centric e-
government. In fact, the most important purpose of e-government is to satisfy citizens. The …

The emerging field of Citizen Relationship Management has shown promise to combine
data analytics and intuitive digital platforms to help public managers interpret citizen-driven …

Using the 311 service, citizens can help the government gain a deeper understanding of
citizens' needs by reporting the status of municipal services. This study proposes the STFTiS …