There are several factors that can influence consumer satisfaction, namely service quality
and product quality. It is impossible to produce quality products and services without quality …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Services in general are …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …

From the data above, it can be said that many outlets do not necessarily have high
consumption value either. High consumer value creates customer loyalty. This is the basis …

The existence of very busy peak periods is a problem in itself for service marketing. During
peak periods, it is possible that the services provided by producers are very minimal, for …