Imagine a world where chatbots are the first responders to crises, efficiently addressing
concerns and providing crucial information. ChatGPT has demonstrated the capability of …

Purpose This study, informed by the Situational Crisis Communication Theory, aims to
suggest two primary response strategies that can be used for effective internal crisis …

Purpose Although governments have used social media platforms to interact with the public
in an attempt to minimize anxiety and provide a forum for public discussion during the …

The incomplete understanding of the mechanisms that underlie the chemistry between
information dissemination channels and receivers has hindered the development of efficient …

Coombs presents a review of the Situational Crisis Communication Theory (SCCT) that
updates the current conceptualization of the theory. He reviews the basic elements of SCCT …

Abstract Situational Crisis Communication Theory (SCCT) prescribes crisis response
strategies for organizations facing crisis. A meta-analysis of SCCT suggests using the …

Abstract Objectives The US Food and Drug Administration (FDA) currently regulates more
than 190,000 different medical devices. Like all products, these devices may be subject to …

This study explores how a major external crisis, like the COVID‐19 pandemic, affects
employees' perception of their employers, as a result of changes in internal communication …

This study examined how organizations may promote their employees' mental health in
difficult times. Drawing from organizational crisis communication and organizational health …

Informed by crisis communication literature and dialogic communication theory, this study
proposed an internal crisis communication model for the COVID-19 pandemic, considering …