Background: International transportation has grown substantially, causing total logistics
costs (TLCs) to rise. Companies are increasingly striving for their reduction. The most crucial …

Electronic customer relationship management (ECRM) is a comprehensive business and
marketing strategy for attracting and retaining customers over the internet. The proliferation …

Traffic models play an important role in both today's traffic research and in many traffic
applications such as traffic flow prediction, incident detection and traffic control. Modelling …

This paper proposes a model of a three-echelon supply chain consisting of one supplier,
one manufacturer, and one retailer, who serve customer demand that is sensitive to retail …

This study aimed at determining and evaluating customer service at independently owned
retail food chains within the province of KwaZulu-Natal in South Africa. Furthermore, it …

Internationalization, Culture and Customer Service are concepts that have been studied
relatively broadly. Yet, culture's implications on companies' customer service still requires …

Baigiamajame magistro darbe nagrinėjami klientų aptarnavimo kokybės modeliai bei klientų
aptarnavimo problemos aviacijos antžeminio aptarnavimo srityje. Atlikus mokslinių šaltinių …

This study contributes to the literature of internal marketing and customer service culture.
The study aims to understand the impact of internal marketing practices on the development …

Protecting innovation is an important issue for sustaining economic growth, intellectual
property for defining innovation is therefore becoming an emerging research topic. Patent as …