[HTML][HTML] Calidad en el servicio y su incidencia en la satisfacción del comensal en restaurantes de La Paz, México

MA Monroy Ceseña… - Investigación …, 2019 - scielo.org.mx
El objetivo es determinar la percepción promedio de la calidad en el servicio (CS) y su
incidencia en las medias de la satisfacción del cliente (SC) en 54 restaurantes adscritos a la …

Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan

MRPS Arsyad - Jurnal Mirai Management, 2022 - journal.stieamkop.ac.id
Tujuan penelitian ini adalah untuk mengetahui pengaruh harga dan kualitas pelayanan
terhadap kepuasan pelanggan PT. Telkom Regional VII kawasan Timur Indonesia (KTI) …

[HTML][HTML] Drivers of customer satisfaction with restaurants during COVID-19. A survey of young adults in Taiwan and Indonesia

MF Benaglia, MHC Ho, T Tsai - Asia Pacific Management Review, 2024 - Elsevier
Consumer behavior and preferences regarding restaurant patronage during a pandemic are
different than those under ordinary conditions. This research investigates the new drivers of …

Analysis of the impact of traditional gastronomy on loyalty to a world heritage destination

RD Hernández-Rojas, N Huete-Alcocer… - International Journal of …, 2022 - Elsevier
The traditional gastronomy of a territory reflects the history and customs of populations that
have inhabited it over time and left the imprint of their respective cultures. This research …

Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a World Heritage City?

N Huete-Alcocer, RD Hernandez-Rojas - Journal of Retailing and …, 2022 - Elsevier
Abstract Sars-Cov-2 paralyzed tourism, which only began to recover after the vaccine roll-
out. This study investigates loyalty to a city based on the perception of COVID safety …

Factors affecting customer satisfaction in fast food restaurant “Jollibee” during the COVID-19 pandemic

AKS Ong, YT Prasetyo, KA Marinas, JPA Perez… - Sustainability, 2022 - mdpi.com
Jollibee is one of the most widely known fast food in Filipino-based restaurants in the world.
However, the COVID-19 pandemic has impacted restaurants across the world. The …

Impact of Food and Beverage Quality and Service Quality Towards Customer Satisfaction and Customer Retention, A Study of Five-Star Hotels

O Abdullah, T Sufi, S Kumar - … Business Review: Int. J. Prof. Bus …, 2023 - dialnet.unirioja.es
Purpose: The objective of this study is to examine how customer happiness at five-star
hotels is impacted by the quality of the F&B they receive and the services they receive, which …

Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights

F Aityassine - Uncertain Supply Chain Management, 2022 - growingscience.com
The aim of this study is to investigate the effects of customer satisfaction and customer
delight on customer loyalty through customer retention. Data were collected using a …

Restaurant's multidimensional evaluation concerning food quality, service, and sustainable practices: A Cross-National case study of Poland and Lithuania

J Trafialek, E Czarniecka-Skubina, J Kulaitiene… - Sustainability, 2019 - mdpi.com
The purpose of this study was to identify and analyze consumer choices and evaluate the
restaurant service quality, including quality of meals and services, and sustainability …

[HTML][HTML] Calidad del servicio en restaurantes de Todos Santos (México) por concepto de género

MA Monroy-Ceseña - Revista Universidad y Empresa, 2021 - scielo.org.co
Se evaluó la calidad del servicio (cs) y el grado de satisfacción del cliente (sc) en 49
restaurantes del destino turístico de Todos Santos (México), en términos de género. La …