Marketing managers frequently provide incentives to customers to encourage electronic
word-of-mouth (eWOM) sharing. Yet, the literature remains unclear as to which forms of …

Customer reviews on sharing economy platforms like Airbnb have been studied extensively.
However, their effectiveness has recently been questioned. We investigate their role …

Reputation systems are an important part of many markets and online platforms. One central
design choice that market designers face pertains to how much feedback to collect, and how …

Considering the motivation crowding‐out effect of monetary incentives, a game‐theoretic
model is built to examine a video‐sharing platform's optimal incentive decisions. Results …

Online employer review platforms (ERPs) enable employees to evaluate their current and
former companies anonymously online. Job-seekers can use the aggregated reviews to …

In this paper, we consider a two-period model of an experience good with a seller (informed
player) and a consumer (uninformed player) in each period. In the model, we examine the …

Online reviews are a crucial aspect of businesses' success. Thus, businesses encourage
reviewers to write reviews offering concrete helpful information but such reviews are scarce …

Citizen reporting apps are becoming increasingly popular in smart cities to help local
authorities identify, prioritize and resolve issues with public infrastructure faster and …

In this note, I discuss the article of Dorner et al. who experimentally study the issue of
generating high-quality online product reviews under two different incentive schemes. I first …

In the 21st century, two main challenges for economic research are to propose effective
solutions to shape the digital transformation and mitigate human-induced climate change …