In this paper, we approach electronic commerce Customer Relationship Management (e-
CRM) from the perspective of five research areas. Our purpose is to define a conceptual …

A preliminary research agenda for the relationship between culture, at several levels, and
knowledge management (KM) practice and success is developed. The levels of culture that …

Knowledge management and business performance: global experts’ views on future research
needs | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Knowledge is recognized as an important weapon for sustaining competitive advantage and
many companies are beginning to manage organizational knowledge. Researchers have …

Sharing knowledge and information is an important factor in the discourses on electronic
government, national security, and human capital management in public administration. This …

This paper provides a new metric, knowledge management performance index (KMPI), for
assessing the performance of a firm in its knowledge management (KM) at a point in time …

Purpose The purpose of this paper is to investigate the mediating role of innovative behavior
on the relationships between organizational structure, such as centralization, formalization …

Purpose Strategic flexibility is largely considered a source of competitive advantage, yet
strategic flexibility in relation to organizational resources and knowledge management (KM) …

Purpose–The purpose of this study is to identify and examine various factors that influence
the success or failure of knowledge management (KM) initiatives in project‐based …

The concept of knowledge management (KM) as a powerful competitive weapon has been
strongly emphasized in the strategic management literature, yet the sustainability of the …