Off-the-shelf conversational agents are permeating people's everyday lives. In these artificial
intelligence devices, trust plays a key role in users' initial adoption and successful utilization …

Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

The present research focuses on the interplay between two common features of the
customer service chatbot experience: gaze direction and anthropomorphism. Although the …

As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …

Incorporation of social robots into rehabilitation calls for understanding what factors affect
user motivation and success of the interaction. Trust between the user and the robot has …

Appropriate human likeness for social robots is said to increase trust and acceptance.
Whether this applies to human communication features like dialog initiative needs to be …

We present a systematic survey of computational research in humanrobot interaction (HRI)
over the past decade. Computational HRI is the subset of the field that is specifically …

Purpose Artificial intelligence (AI) has a large number of applications at the industry and
user levels. However, AI's uniqueness neglect is becoming an obstacle in the further …

Intelligent machines are steadily replacing human workforce in retail and service. Although
customers' short-term responses toward service robots are well understood, little is known …

In this paper we present the results of a qualitative study with therapists to inform social
robotics and human robot interaction (HRI) for engagement in rehabilitative therapies. Our …