Incivility has been identified as a prevalent and crucial issue in workplaces and one that may
be associated with detrimental effects on employees and organizational outcomes, such as …

Debriefings should promote reflection and help learners make sense of events. Threats to
psychological safety can undermine reflective learning conversations and may inhibit …

A logical position emphasized by the service-oriented organizations that 'the customer is
always right'and the organizational policies that requires employees to make customer …

Modern organizations continuously undergo change processes. The focus of the
organizations remains on the macro level, but the micro level (ie, employee's perspective) is …

Background Effective communication is critical for patient safety. One potential threat to
communication in the operating room is incivility. Although examined in other industries, little …

Extant research has shown that experiencing incivility and ostracism can increase the risk of
emotional exhaustion, however, lesser is known about the factors that mitigate such risk …

This study explores the relationship between customer incivility and hotel employees'
turnover intention in China. The mediating effects of emotional exhaustion, job satisfaction …

Understanding whether and how work design affects human cognition is important
because:(a) cognition is necessary for job performance,(b) digital technologies increase the …

Purpose This study aims to investigate the effects of workplace cyberbullying on creativity
directly and through psychological distress. Furthermore, this study proposes that …

Persistent and pervasive rudeness and lack of respect are unfortunately common in
workplaces today. The deleterious effects of this incivility at work may be even worse than …