Purpose The purpose of this paper is to investigate the effect of transformational leadership
on employee's innovative work behavior, and the mediating role of motivation to learn, and …

This study contributes to the ongoing discussion stressing the need to reinvigorate meaning
and purpose to the younger generation of employees and revitalize the essence of …

The study examines the influence of dispositional traits (consumer optimism and consumer
pessimism) upon the adoption of organic food. It also measures the mediation effect of …

This research examines the impact of job crafting, ie, individual and collaborative crafting, on
service recovery performance (SRP) of frontline hotel employees (FLEs). It puts forward an …

Workplace stressors were identified to have critical impacts on employee creativity.
However, little is known about how and when involuntary citizenship behavior [ie …

Purpose Despite growing recognition of the importance of consumer engagement with new
technologies, a gap remains in terms of understanding the antecedents, consequences and …

Customer incivility towards frontline employees (FLEs) is a pervasive dilemma within the
hospitality industry that remains a significant concern for managers because of its frequency …

Customer needs in service settings are idiosyncratic. Responding to these unique needs
requires frontline employees to be creative. Little research looks at the drivers of service …

Abstract Service adaptive behavior (SAB) is the key to creating a service experience that
warrants telling others. This study conducted a survey of 401 luxury hotel personnel and …

Purpose The purpose is to contribute to the debate on how job satisfaction might influence
small and medium-sized enterprise (SME) employees' propensity to engage in innovative …