The main objective of this paper is to contribute to the existing research by studying the
models having linkages between service quality, customer satisfaction and customer loyalty …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

This study aims to determine the effect of service quality and brand image on customer
satisfaction. The research was conducted at Hotel Grand Candi Semarang. The sampling …

Total quality service (TQS) has a great potential to address quality problems in a wide range
of industries and improve organisational performance. The principles of total service quality …

This study was examined effects of automated teller machine (ATM) service quality on client
satisfaction within the Commercial Bank of Ethiopia (CBE). During this study, the …

Along with globalization, new technologies are introduced to the banking sector in order to
enhance service quality which is consequential to attract and retain rational customers. In …

Cakupan kunjungan pasien rawat jalan di RSUD dr. Soediran Mangun Sumarso pada bulan
Oktober tahun 2017 sebanyak 12.975 pasien, bulan November sebanyak 12.259 pasien …

This study investigates the impact of HEdPERF on students' satisfaction and academic
performance in Ghanaian private universities, with students' attitude towards learning as a …

Fuelled by rapid growth of online shopping, third-party service provider such as courier
service company has become an increasingly important and crucial element in facilitating …

Small private colleges provide an important service to society while operating in a dynamic
and competitive environment. The inability to operate in a manner that delivers desirable …