It has been proposed that emotional competencies are subject to age-related increases and,
thus, represent strengths of older workers. However, this assumption is based on limited …

The purpose of the current chapter is to meta-analytically examine the nomological network
around emotional labor. The results show that negative display rules, high level of job …

The current meta‐analysis examined the relationship between job satisfaction and
subjective well‐being (SWB). Consistent with the spillover hypothesis, we found positive …

To communicate effectively in policymaking systems, actors need to understand how
policymakers process evidence and the environment in which they operate. Therefore, we …

Aims To investigate the extent to which emotional labour and emotional intelligence are
associated with well‐being and job‐stress among a group of Australian community nurses …

Purpose This study examines the relationships among workplace incivility, job satisfaction
and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as …

The exponential growth of the service economy has increased the attention that
organizational researchers have paid to the concept of emotional labor. Although much …

abstract The study reported here examined the relationship between workplace ostracism
and employee psychological distress (ie job tension, emotional exhaustion, and depressed …

Teachers can be seen as emotional workers often needing to be sensitive to the demands
that their work makes on their emotions, and skilful in regulating their feelings, but few …

This paper meta-analytically investigates a theoretical framework of emotional labour and its
antecedents and outcomes in the hospitality and tourism literature with 57 correlation …