Artificial intelligence (AI) helps companies offer important benefits to consumers, such as
health monitoring with wearable devices, advice with recommender systems, peace of mind …

Customer experience management research is increasingly concerned with the long-term
evolution of customer experience journeys across multiple service cycles. A dominant …

En el siglo XXI la inteligencia artificial se constituye en una fuerza que supera en muchos
aspectos a la ficción, porque de cierto modo ya está presente en todos los ámbitos de la …

Realistic looking humanoid love and sex dolls have been available on a somewhat
secretive basis for at least three decades. But today the industry has gone mainstream with …

Voice assistants (VAs), such as Alexa, Siri, and Google Assistant, are instruments
increasingly used by consumers to perform daily tasks. The objectives of the present study …

This paper examines, through the lens of social learning theory, the possibility of
transactional use of AI-controlled voice assistants for service delivery to pick up speed in the …

Technologies, especially Internet-based digital ones, are reshaping choice processes–
actual considerations and actions, as well as perceptions of these–in massive, often …

Extending Thompson's discussion of the extended self, I contrast his view if the I Self (in
William James' terms) with my focus on James' Me Self. I go on to discuss the Aggregate …

The current unequal distribution of the benefits of digital transition and data-and-tasks crowd-
based economy is directly linked to an incomplete interpretation of the behaviour of …

This study contributes to knowledge on the so far limited understanding of how to manage
collaboration between Social Internet of Things (SIoT) service robots and consumers in the …