As housing demand rose post-COVID-19, new mortgage buyers with distinct preferences
are entering the market. Nevertheless, the mortgage purchasing process can prove intricate …

As nudge interventions have become more popular, academic research is developing that
assesses to what extent these interventions are effective. My paper contributes to this stream …

Insufficient exploration of one's surroundings is at the root of many real-life problems, as
demonstrated by many famous biases (eg, the status quo bias, learned helplessness). The …

Failure to switch service provider is viewed as leaving money on the table. While
psychological hassle and switching costs are often invoked to explain the observed inertia …

The present research investigates how consumers engage with the Irish financial retail
market when choosing and switching financial products. Data were gathered from a …

Nudges are one type of remedy to policy problems. A good nudge preserves choice while
using science to change choices in a predictable direction. The originators of the concept …

Customers who have financial products (eg, bank accounts, loans, credit cards and
mortgages) are unlikely to change to another provider or change the terms of the product …

We report a multi-stage online experiment (n= 1,320) that tested multiple hypotheses
regarding the presentation and communication of solutions for people with problem debt …

Ten years after the formation of the UK's Behavioural Insights Team, over 200 institutions
worldwide apply behavioural science to public policy (OECD, 2019). The most impressive …

At the time of writing, the consumer Internet boom is almost three decades old. Since its
inception and throughout this time, online consumption has raised issues of consumer …