Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review
The healthcare industry is increasingly interested in using the power of hospitality to improve
the patient experience. However, the conceptual understanding of hospitality in healthcare …
the patient experience. However, the conceptual understanding of hospitality in healthcare …
A bibliometric analysis of published literature on healthcare facilities' wayfinding research from 1974 to 2020
L Deng, NH Romainoor - Heliyon, 2022 - cell.com
Objectives Wayfinding in complex environments is a public issue facing the world and has
become a hot research topic in recent years. This article reviews and quantitatively analyzes …
become a hot research topic in recent years. This article reviews and quantitatively analyzes …
Psychological impact of covid-19 crises on students through the lens of Stimulus-Organism-Response (SOR) model
The present outbreak of the Covid-19 pandemic has affected 28,584,158 people world-wide
as of 13th September 2020 (WHO, 2020b). This crisis has created an atmosphere of …
as of 13th September 2020 (WHO, 2020b). This crisis has created an atmosphere of …
The impact of memorable tourism experiences on customer-based destination brand equity: the mediating role of destination attachment and overall satisfaction
Purpose Utilising the stimulus-organism-response (SOR) theoretical framework, this study
investigated how destination attachment and overall satisfaction mediate the linkage …
investigated how destination attachment and overall satisfaction mediate the linkage …
[HTML][HTML] Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
This study evaluates waiting experiences in a cancer treatment context. It examines the
effects of multiple servicescape dimensions, including the design, spatial layout and …
effects of multiple servicescape dimensions, including the design, spatial layout and …
Restorative servicescapes in health care: Examining the influence of hotel-like attributes on patient well-being
This study examines how 527 patients across different health states assessed the influence
of hotel-like attributes on their well-being. Using theoretical mechanisms of attention …
of hotel-like attributes on their well-being. Using theoretical mechanisms of attention …
Hospitality as the bridge: advancing transformative service research towards human flourishing
M Mody - The Service Industries Journal, 2023 - Taylor & Francis
As an increasingly important paradigm in the services domain, transformative service
research (TSR) emphasizes the need for improving the well-being of entities inside and …
research (TSR) emphasizes the need for improving the well-being of entities inside and …
The entrepreneurial mindset in entrepreneurship education: what can we learn from SOR models?
Purpose The aim of this paper is to examine the usefulness of the stimulus-organism-
response (SOR) model for systematizing and further exploring the knowledge of the role of …
response (SOR) model for systematizing and further exploring the knowledge of the role of …
Measuring patient experience in healthcare
M Godovykh, A Pizam - International Journal of Hospitality Management, 2023 - Elsevier
Understanding patient experience is crucial as it influences patient satisfaction, perceived
quality of healthcare services, loyalty to physicians and providers, as well as patient health …
quality of healthcare services, loyalty to physicians and providers, as well as patient health …
Making the hospital smart: using a deep long short-term memory model to predict hospital performance metrics
Q Jia, Y Zhu, R Xu, Y Zhang, Y Zhao - Industrial Management & Data …, 2022 - emerald.com
Purpose Abundant studies of outpatient visits apply traditional recurrent neural network
(RNN) approaches; more recent methods, such as the deep long short-term memory …
(RNN) approaches; more recent methods, such as the deep long short-term memory …