Loyalty is an essential component of multi-community engagement. When users have the
choice to engage with a variety of different communities, they often become loyal to just one …

Silent users often constitute a significant proportion of an online user-generated content
system. In the context of social media such as Twitter, users can opt to be silent all or most of …

Given a user on a Q&A site, how can we tell whether s/he is engaged with the site or is
rather likely to leave? What are the most evidential factors that relate to users churning …

Customer churn is considered a critical issue for all businesses, as customer loss leads to a
decrease in future profits. Although acquiring new customers can address such losses, this …

The study of users' social behaviors has gained much research attention since the advent of
various social media such as Facebook, Renren and Twitter. A major kind of applications is …

The Customer churn is a crucial activity in rapidly growing and mature competitive
telecommunication sector and is one of the greatest importance for a project manager. Due …

Nowadays, online social networks represent privileged playgrounds that enable researchers
to study, characterize and understand complex human behaviors. Social Network Analysis …

For shopkeepers, one of their biggest common concerns is whether their business will thrive
or fail in the future. With the development of new ways to collect business data, it is possible …

Churn happens when a customer leaves a brand or stop using its services. Brands reduce
their churn rates by identifying and retaining potential churners through customer retention …

Every individual possess a set of Basic Human Values such as self-direction, power, and
hedonism. These values drive an individual to commit actions in various situations in her …