Exploring the generative AI adoption in service industry: A mixed-method analysis

R Gupta, B Rathore - Journal of Retailing and Consumer Services, 2024 - Elsevier
In the last few years, many service organisations have been exploring the use of Generative
Artificial Intelligence (GAI) tools for their businesses and upgrading their existing processes …

Understanding the effect of group emotions on consumer instant order cancellation behavior in livestreaming E-commerce: Empirical evidence from TikTok

Z Wang, C Luo, XR Luo, X Xu - Decision Support Systems, 2024 - Elsevier
Livestreaming e-commerce (LSE) exhibits a noteworthy idiosyncrasy in the form of
escalating instant order cancellations, wherein consumers swiftly revoke their purchases …

Impact of project updates and their social endorsement in online medical crowdfunding

Y Wu, H Ye, ML Jensen, L Liu - Journal of Management Information …, 2024 - Taylor & Francis
Online crowdfunding has become an important fundraising channel for medical care. Yet,
individuals in need face numerous challenges in meeting their fundraising goals. To …

Managing industrial innovation communications on social media platforms for effective user engagement

M Gandhi, AK Kar, SK Roy - Information Systems Frontiers, 2024 - Springer
The enormous presence of users over social media platforms (SMPs) has been harnessed
by B2B marketers and researchers across the innovation process. However, limited …

Factors influencing the success and failure of crowdfunding campaigns: a systematic review and bibliometric analysis

S Ed-Dafali, R Patel, A Paltrinieri - Venture Capital, 2025 - Taylor & Francis
This paper systematically identifies, appraises, and synthesizes the evidence that exists
regarding crowdfunding success and failure research, ie crowdfunding outcomes. We …

Going beyond affective polarization: How emotions and identities are used in anti-vaccination TikTok videos

SJ Kim, II Villanueva, K Chen - Political Communication, 2024 - Taylor & Francis
The rise of social media as a source of science and health information has brought
challenges to informed citizenship and social trust due to the spread of misinformation …

Look or sound like a winner? The effects of masculine and feminine gender cues in marketing videos

G Cui, L Peng, Y Chung, S Liang - Journal of Business Research, 2025 - Elsevier
Influencers often use digital technologies to enhance their face and voice gender in
marketing videos with the aim of increasing their appeal and persuasive effects. However …

How do project updates influence fundraising on online medical crowdfunding platforms? Examining the dynamics of content updates

Y Wu, M Zhang, Y Shen, N Liu… - IEEE Transactions on …, 2023 - ieeexplore.ieee.org
Online medical crowdfunding provides financial support for patients in need. As a major
aspect of the disclosure of fundraisers to potential donors, project updates play an essential …

(Mis) alignment between facial and textual emotions and its effects on donors engagement behavior in online crowdsourcing platforms

E Yazdani, A Chakravarty, J Inman - Journal of the Academy of Marketing …, 2024 - Springer
Although textual and facial emotion expressions in prosocial appeals have been studied
separately in past research, there has been little work on the misalignment (compared to …

Non-profit fundraising activities in a war environment: An exploration of hindrance factors using a modified Z-HISA hybrid model

CC Chang, CJ Pai - Journal of Business Research, 2025 - Elsevier
During times of war, the fundraising efforts undertaken by countries and non-profit
organizations (NPOs) to assist refugees, are often faced by barriers hindering timely …