Background The balanced scorecard (BSC) has been implemented to evaluate the
performance of health care organizations (HCOs). BSC proved to be effective in improving …

During the last few years, the interest in performance measurement increased within the
healthcare sector. Due to the COVID-19 pandemic, healthcare systems needed to boost …

Abstract The Balanced Scorecard (BSC) methodology focuses on major critical issues of
modern business organisations: the effective measurement of corporate performance and …

While the positive influence of intellectual capital on innovation is well-established in the
extant literature, research on how innovation activities affect intellectual capital is relatively …

Purpose The purpose of this paper is to review the existing literature on supply chain
performance measures and metrics (PMMs). It provides a critical evaluation of 234 articles …

The construction sector and the industries comprising it are among the most significant
contributors to waste generation worldwide. The recently introduced concept of the Circular …

Indradhanush is a health mission, launched by the Government of India in 2014 to ensure
that all children up to two years of age and pregnant women are completely immunized with …

Purpose The Public Sector Scorecard (PSS) is an integrated performance management
framework incorporating strategy mapping, service improvement, and measurement and …

Purpose–The purpose of this paper is to report on the results of an explorative empirical
study among German non‐profit organisations with respect to the implementation of the …

The application of fuzzy multiple attribute decision making (FMADM) approach in evaluation
of organizations has grown recently, and it is combined with knowledge‐based university …