Conventionally there is a strong relation between manufacturing and services in complex
engineering industries. For companies which aim to last in the competitive manufacturing …

Warranty is an important element of marketing new products as better warranty signals
higher product quality and provides greater assurance to customers. Servicing warranty …

In this paper a modeling framework for optimal design, warranty and price for new products
sold with a maintenance service contract is developed. The model considers situations with …

Maintenance and service logistics support are required to ensure high availability and
reliability for capital goods and typically represent a significant part of operating costs in …

In recent years, there has been a growing trend to out-source service operations in which
the equipment maintenance is carried out by an external agent rather than in-house. Often …

Maintenance is key to business continuity since this activity is required for the proper
functioning of engineering assets. Maintenance involves a wide range of activities and many …

A warranty is a service contract between a manufacturer and a customer which plays a vital
role in many businesses and legal transactions. In this paper, various three-level service …

An inspection and replacement policy for a protection system is described in which the
inspection process is subject to error, and false positives (false alarms) and false negatives …

A model is presented in this paper for maintenance service contract design, negotiation and
optimization. The model was developed under the assumption that there are one customer …

Purpose–The aim of this research is to determine the optimal upgrade and preventive
maintenance actions that minimize the total expected cost (maintenance costs+ penalty …