Purpose The purpose of this paper is to delineate a research agenda to guide future service research investigating the digital transformation of financial service systems through Fintech …
Blockchain appears to still be nascent in its growth and a relatively untapped asset. This research investigates the need of blockchain in Industry 4.0 environment from Big Data …
Cities worldwide are attempting to transform themselves into smart cities. Recent cases and studies show that a key factor in this transformation is the use of urban big data from …
Abstract Service is a key context for the application of IT, as IT digitizes information interactions in service and facilitates value creation, thereby contributing to service …
Abstract Service firms are now interacting with customers through a multitude of channels or touchpoints. This progression into the digital realm is leading to an explosion of data, and …
Product-based companies worldwide attempt to integrate services into their offerings, embarking on “servitization” as a key strategy. These days, the acceleration of technological …
C Lim, PP Maglio - Service Science, 2018 - pubsonline.informs.org
Smart service systems are everywhere, in homes and in the transportation, energy, and healthcare sectors. However, such systems have yet to be fully understood in the literature …
J Varajão, L Magalhães, L Freitas, P Rocha - International Journal of …, 2022 - Elsevier
Success Management focuses on defining, leveraging, and securing the success of endeavors at maximum levels by gaining a comprehensive awareness of what is valued by …
Purpose The purpose of this study is to identify, analyze and explain the ethical implications that can result from the datafication of service. Design/methodology/approach This study …