The use of Voice Assistants (VA) in both commercial and personal contexts has experienced
significant growth, emphasizing the importance of assessing their user experience (UX) for …

Conversational agents are growing in popularity, and as such they must provide a good user
experience and meet the needs of the users. Yet, how to measure the user experience in the …

As a novel AI-powered conversational system, large language models (LLMs) have the
potential to be used in various applications. Recent advances in LLMs like ChatGPT have …

Companies increasingly invest in designing, developing, and evaluating conversational
agents, mainly textbased chatbots. Chatbots have become the main and the fastest …

Usability and User Experience (UX) are two quality attributes of Human-Computer
Interaction (HCI) relevant to the software development process. Thus, to verify the quality of …

Context: Given the current scenario of technological advances, it is undeniable that the
software industry is increasingly investing in designing, developing, and evaluating text …

The American movie Her (Jonze, 2014), directed in 2013 by Spike Jonze, displayed the
dilemma of a professional writer who develops a romantic relationship with an AI assistant …

As empresas investem cada vez mais em projetar, desenvolver e avaliar agentes
conversacionais baseados em texto. Apesar do mercado potencial, ainda há pouco …

This chapter discusses how the ability to use (human) natural language has changed the
way people interact with software systems. Navigating from Turingʼs Imitation Game to …