With remarkable growth of ICT development and the Internet popularity, the widespread use
of the electronic service is becoming inevitable. Furthermore, as the user adoption plays an …

Modern economies depend on innovation in services for their future growth. Service
innovation increasingly depends on information technology and digitization of information …

Purpose–The study aims to use the inter‐relationship between market orientation and e‐
marketing in order to investigate alternative mechanisms through which both contribute to …

Purpose–The purpose of this paper is to model the consequences of achieving better
service quality in e‐services. Design/methodology/approach–The conceptual model is …

Recent growth in information technology has set the pace for an electronic revolution
leading to emergence of electronic services. Business to consumer e-service assists …

Purpose This study aims to introduce and characterize a specific form of self-service
technology (SST), customer self-service devices (SSDs), as well as propose and apply a …

Abstract Service bundles, in the context of e-government, are used to group services
together that relate to a certain citizen need. These bundles can then be presented on a …

Purpose The concept of eGovernment has received much focus and emphasis across the
public administrative sector, with interest centred on its public performance in terms of …

ABSTRACT E-services such as online tourism, e-commerce, ride hailing, mobile banking,
and payment are increasingly adopted in emerging markets. The paper, on the basis of …

Purpose Varied accounts exist regarding the role of trust and satisfaction in online
continuance intention and contexts within which this occurs. The purpose of this paper is to …