Purpose–The majority of ISO 9001 certification research studies conducted so far are
supported by survey methodologies and descriptive statistics. As such, they express …

Purpose–The purpose of this paper is to explore the relationships between “soft” and “hard”
TQM elements and quality management results. Design/methodology/approach–Empirical …

Purpose–The purpose of this paper is to determine the relationships between the total
quality management (TQM) factors and organizational performance. Design/methodology …

The construction industry often acts as a catalyst to stimulate the growth of a nation's
economy. The industry is often referred to as an engine of growth. However, numerous …

Literature increasingly recognises the importance of organisational culture when
implementing operations management practices. This paper examines the relationships …

The aim of this paper is to examine the inter-relationships of TQM practices in ISO 9000
certified organisations in Greek organisations. The sample comprised Greek companies that …

This study is aimed to assess and compare the status of quality management (QM) practices
in the manufacturing small and medium-sized enterprises (SMEs) in Australia and the UK …

In recent years, managers have opted for implementing quality management (QM) in their
firms. The market offers different alternatives for QM implementation, such as the EFQM …

Purpose–Despite all the studies carried out in order to analyze the impact of quality
management systems' implementation and certification on companies' financial …

Purpose–The purpose of this paper is to examine the level of the importance and
implementation of the critical success factors (CSFs) required for the appropriate function of …