Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …

Banks must meet the needs of their customers in order to achieve sustainable development.
The aim of this paper is to examine service quality dimensions, by using the modified …

Purpose Technology acceptance, especially internet banking adoption, has become a vital
issue in the business world today. The potential of this technology is enormous. The purpose …

Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Purpose The purpose of this paper was to examine the relationship between electronic
customer relationship management (E-CRM) and customer satisfaction through the …

Purpose The purpose of this study is to examine the impact of fashion influencer measures
on consumers' purchase intentions and the mediation of attitudes to understand the …

This study sought to examine the effect of the quality of chatbot services on customer
satisfaction, repurchase intention, and positive word-of-mouth by comparing two groups …

Purpose Using the attitudes of students toward ideal banking services, the purpose of this
paper is to examine the structure of banking-related SERVQUAL service dimensions with …

This paper explores the importance of customer in strategic marketing in the values of
customer satisfaction and loyalty. The role of customer for organizations in the 21st century …