A digital transformation approach in hospitality and tourism research

X Cheng, T Xue, B Yang, B Ma - International Journal of …, 2023 - emerald.com
Purpose Because of the COVID-19, the digital transformation of global hospitality and
tourism speeds up. This paper aims to provide comprehensive frame of the digital …

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

A Molina-Collado, M Gómez-Rico, M Sigala… - … Technology & Tourism, 2022 - Springer
Technology and information and communication technology (ICT) have been gaining
importance in tourism and hospitality with a booming research interest during the last years …

Service robots: Applying social exchange theory to better understand human–robot interactions

H Kim, KKF So, J Wirtz - Tourism Management, 2022 - Elsevier
Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …

Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

U Stankov, U Gretzel - Information Technology & Tourism, 2020 - Springer
Building on the momentum of Industry 4.0 developments in production and manufacturing,
the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology …

A mindful shift: an opportunity for mindfulness-driven tourism in a post-pandemic world

U Stankov, V Filimonau, MD Vujičić - Tourism Geographies, 2020 - Taylor & Francis
Many see the COVID-19 pandemic as a turning point for tourism, a chance to reflect on the
pressing environmental and socio-economic concerns of the industry, and an opportunity to …

The blockchain technology and the scope of its application in hospitality operations

V Filimonau, E Naumova - International Journal of Hospitality Management, 2020 - Elsevier
The recently emerged concept of the blockchain technology (BCT) can disrupt the traditional
realm of tourism and hospitality operations. While some research has looked into the …

Employees' technology adoption in the context of smart tourism development: the role of technological acceptance and technological readiness

M Cimbaljević, D Demirović Bajrami… - European Journal of …, 2024 - emerald.com
Purpose The technology readiness and acceptance model were mostly employed as
theoretical bases to analyze tourist behaviors of adoption of innovative technologies that are …

Digital well-being in the tourism domain: mapping new roles and responsibilities

U Stankov, U Gretzel - Information Technology & Tourism, 2021 - Springer
Digital well-being has become a popular theme within a public discourse that increasingly
attracts consumers, businesses, government institutions and technology providers who all …

Beyond smart systems adoption: Enabling diffusion and assimilation of smartness in hospitality

N Stylos, AK Fotiadis, DD Shin, TCTC Huan - International Journal of …, 2021 - Elsevier
The purpose of this study is to investigate the diffusion of smartness in hospitality and,
furthermore, the assimilation of smart technologies in hotel business units. A qualitative …

Facing the era of smartness–delivering excellent smart hospitality experiences through cloud computing

H Hsu - Journal of Hospitality Marketing & Management, 2024 - Taylor & Francis
This study aims to explore the role of cloud computing in the creation of smart hospitality
experiences and bridge the existing gap in knowledge. The research adopts a mixed …