Assisting entities in responding to a request of a user
A third-party service may be used to assist entities in responding to requests of users. A third-
party service may receive, directly or indirectly, a request of a first user for assistance from a …
party service may receive, directly or indirectly, a request of a first user for assistance from a …
Systems and methods for predicting and providing automated online chat assistance
YH Kuo, VR Nadimpalli - US Patent 11,593,608, 2023 - Google Patents
(57) APSTRACT Methods and systems are presented for providing automated online chat
assistance in an online chat session. One or more utterances transmitted from a user device …
assistance in an online chat session. One or more utterances transmitted from a user device …
Automatically suggesting completions of text
G Sapoznik, S Henry - US Patent 11,615,422, 2023 - Google Patents
G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …
Third-party service for suggesting a response to a received message
A third-party service may be used to assist entities in responding to requests of users by
determining a suggested response to a received communication. The third party service may …
determining a suggested response to a received communication. The third party service may …
Conversational system for recognizing, understanding, and acting on multiple intents and hypotheses
E Aili, R Gurbuz, A Wieweg - US Patent 11,393,475, 2022 - Google Patents
A conversational system that recognizes, understands, and acts on multiple intents that may
be explicit or implicit during conversations with humans. During a conversation, one or more …
be explicit or implicit during conversations with humans. During a conversation, one or more …
Method and device with natural language processing
C Inkyu, J Jehun, HAN GyuBum - US Patent 12,039,277, 2024 - Google Patents
A method and device with natural language processing is disclosed. The method includes
performing a word embedding of an input sentence, encoding a result of the word …
performing a word embedding of an input sentence, encoding a result of the word …
Predicting customer support requests
V Sehrawat, J Shaev, P Biswal, B Dillmann… - US Patent …, 2023 - Google Patents
The third-party company may provide a user interface to a customer to submit a customer
support request regarding a first company. The third-party company may receive a customer …
support request regarding a first company. The third-party company may receive a customer …