This study, through a bibliometric analysis, aims to provide increased knowledge of the
evolution and effects of artificial intelligence over the last 30 years in customer engagement …

We typically think of artificial intelligence (AI) as focusing on empowering machines with
human capabilities so that they can function on their own, but, in truth, much of AI focuses on …

With the recent advancements in conversational artificial intelligence (AI), the practical
applications of chatbots have risen significantly in diverse domains such as healthcare …

The marine predators algorithm (MPA) is a metaheuristic algorithm for solving optimization
problems. MPA divides the whole optimization process into three phases evenly, and each …

With the rapid advances in computing and networking technologies, there have led to the
creation of a novel and booming set of payment services, known as cryptocurrencies or …

Chatbot is an artificial intelligence application that can provide a conversational environment
between humans and machines. Most organizations and industries are willing to lay out …

Fog computing, as a new distributed computing framework, extends the tasks originally done
in the cloud data center to the edge of the network and brings more serious security …

Several intelligent speech interaction (ISI) systems have emerged over the past four
decades that have served the human community. The research papers show that these …

Instruction attack is a malicious attempt to manipulate a chatbot by providing misleading or
harmful prompts to achieve unintended outcomes. Detecting instruction attacks is crucial to …

Dialogue state tracking (DST) is a significant part of prevalent task-oriented dialogue
systems, which monitor the user's goals based on current and previous dialogues for …