The prevalence of chatbots in human–computer communication has significantly increased.
Emojis, as a form of emotional disclosure, have gained significant attention for their potential …

Imagine a world where chatbots are the first responders to crises, efficiently addressing
concerns and providing crucial information. ChatGPT has demonstrated the capability of …

Purpose Notwithstanding their potential benefits especially for individuals with low health
literacy, users are still somewhat skeptical about the reliability of healthcare chatbots. The …

Enterprises widely utilize chatbots as “intelligent customer service” because of their
efficiency and low cost. However, customer complaints and doubts occur occasionally, and …

The growing popularity of emoji has drawn attention to social media interactions, including
within the context of health information. This study explored and analyzed the usage …

LINE is a mobile messaging app, and LINE stickers are increasingly providing a way for
young people (particularly young couples) to market themselves through person branding …

This investigation underscores the importance of humanizing technology within the
healthcare sector, with a specific focus on the significant role of emotional intelligence in …