Purpose Therefore, the purpose of this paper is to review the existing literature on
multigenerational teams, to evaluate the maturity of the research area, identify key themes …

The current study examined the relationship between transformational leadership and
service recovery performance and the mediating effect of emotional labor. To uncover …

This study investigates how customer incivility is related to employee incivility toward both
customers and coworkers by assessing the effects of emotional job demands and burnout …

This case study examines a large franchise of an American style casual dining chain. The
purpose of this research was to determine whether new changes to the operational …

Purpose This paper aims to study how the negative spiral of incivility from customers to
employees happens by measuring the mediating effect of employees' burnout. Moreover, it …

Purpose Several organizations decided to work remotely after the Indian Government
proclaimed a state of emergency on March 24, 2020, to prevent the spread of COVID-19 …

Drawing on job demands and resources and the conservation of resources theories, we
examine the relationship between employees' emotional labor (EL) toward their co-workers …

Over the past decade, a number of previous studies have found a gap between employees'
food safety knowledge and their food safety behavior. Thus, it is valuable to examine …

Purpose This paper aims to examine the influence of role stressors on service-oriented
organizational citizenship behavior (OCB) mediated by depersonalization, with a moderator …

This study contributes to the literature by delving into the perspectives of restaurant
employees and managers in the USA about the future of restaurant labour. Through a …