Purpose There is a dearth of studies that have investigated mediators of the effect of service
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …

Facing immense competition, retailers across the globe are experiencing reduction in their
customer loyalty. This decreasing trend is even more observable in the superstore retailing …

The purpose of this study was to analize the impact of product quality indicators on the
satisfaction of customers. Primary data was obtained from customers of aqua in Transmart …

Purpose This study aims to examine the association between relationship quality, service
quality, customer satisfaction, switching barriers and Islamic banking customer loyalty using …

This study devotes to investigate the reciprocal relationship between service quality,
reputation, satisfaction, and loyalty in the banking sector. Data served the research …

Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty
within the banking sector. The current study examines the mediators and moderators of the …

Indonesia has a lot of sectors that function to drive economic activity. One of the existing
sectors is the banking industry. A bank has the primary aim of gaining loyalty from its …

This study aims to determine the effect of brand image and customer relationship on
customer loyalty mediated by customer satisfaction. The population of this study was all …

Abstract Kota Surabaya di Pulau Jawa telah terhubung dengan Pulau Madura di Kabupaten
Bangkalan melalui Jembatan Suramadu. Setelah diberlakukannya pembebasan biaya …

Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Pelayanan terhadap Loyalitas
dengan Kepuasan Nasabah sebagai Variabel mediasi pada beberapa bank. Jenis …