A comprehensive introduction to designing services according to the needs of the customer
or participants, this book addresses a new and emerging field of design and the disciplines …

Models help bridge the gap between observing and making---especially when systems are
involved (as in designing for interaction, service, and evolution). This forum introduces new …

Besides the need for designers to build a strong body of user knowledge within the domain
of Universal Design (UD), linking knowledge about user needs and design practice is …

FEATURE aside from the satisfaction in their completion. And increasingly, we are
outsourcing tasks to automated processes and HIT (human intelligence task) services. New …

No actual contexto criativo e tecnológico é imperativo analisar e mapear a complexidade
destas organizações cada vez mais distribuídas e globais. As divergências culturais e a …