Companies and organizations have to attract and retain customers so that they can survive.
Electronic-commerce (e-commerce) is regarded as an appropriate strategy for marketing …

Measuring customer satisfaction in service businesses is very important in terms of both
increasing service quality and meeting customer expectations. Up-to-date and …

This investigation aims to synthesize related work in the field of e-Government service
quality. The method is based on a qualitative approach in two steps: 1) Identification of …

With this work, we wanted to develop a comprehensive model to evaluate the quality of
online local government services. In a first stage, this paper presents a literature review with …

Today, airline companies have to provide digital products and services to ensure customer
satisfaction. Accordingly, classical service quality models are not sufficient to capture …

Good public services must be carried out in order to create comfort, but based on monitoring
in Bantargadung District, Sukabumi Regency, West Java, it is known that the quality of public …

The main objective of the work is to identify the key factors that must be considered by the
Government when designing the web service portals used by its employees. To achieve …

Using institutional theory as a theoretical framework, this study illuminates organizational
changes stemming from institutional pressures to investigate innovation in e-government …

This paper presents an analysis of the challenges for the development of electronic
government (e-government) in Indonesia. The study mainly focuses on the implementation …

The theory of value cocreation has been applied widely in the research of a lot of fields,
including the field of travelling. At present, online shared cars have become one of the main …