In recent years, there has been a rapid evolution in the demographics of English speaking
communities and individuals around the world, with an unprecedented growth in the number …

Sociolinguistics is the study of the interaction between language and society. In this classic
introductory work, Janet Holmes and Nick Wilson examine the role of language in a variety …

Sprachkontaktforschung beschäftigt sich mit der Frage, wie sich Sprachen in multilingualen
Gesellschaften oder bei mehrsprachigen Individuen wechselseitig beeinflussen. Dies betrifft …

Background Given the growing significance of conversational agents (CAs), researchers
have conducted a plethora of relevant studies on various technology-and usability-oriented …

Service encounters are ubiquitous in social interaction. We buy food and everyday items in
supermarkets, convenience stores, or markets; we purchase merchandise in department …

Purpose Though there is broad agreement on the beneficial impact of diversity in
management and leadership roles, much of the innovative capacity of an organization is …

This book introduces the principles and practice of writing a comprehensive reference
grammar. Several thousand distinct languages are currently spoken across the globe, each …

Languages have several grammatical means of expressing the relation between speaker
and addressee, including speech-style particles, politeness pronouns, allocutive marking …

This volume challenges the monolingual mindset by highlighting how language-related
issues surround us in many different ways, and explores the tensions that can develop in …

Globalisation tends to be perceived as one of the most powerful forces shaping today's
world. In its simplest sense, globalisation refers to the acceleration of processes of …