Purpose Banks' service failures are a major determinant of bank customers' switching
behavior, which ultimately affects the profitability and stability of banks. Guided by the …

Purpose As opposed to conventional promotional methods, Word-of-Mouth (WOM)
communication, especially when negative, significantly shapes customers' repurchase …

Using panel data from a sample of 535 banks from OECD countries for the 2004–2016
period, this paper examines whether the influence of banking regulation on banks' risk is …

The booming consumer finance sector has grappled with internal and external challenges,
which call forth strong regulatory responses to financial consumer protection (FCP). Existing …

Islamic fintech lending regulation and consumer protection are important matters that serve
as behavioral guidelines and guarantee the fulfillment of consumer rights. Islamic fintech …

This study examines the impact of macroprudential regulations on bank profit efficiency. The
latter is being estimated with a production frontier function using a cross-country dataset of …

Financial intermediation can be performed by certain types of financial agents or financial
brokers in selected European countries. Using primarily analysis and the comparison, the …

Purpose This paper compares traditional and digital banks in nine categories of complaints
and provides insights to improve complaint management performance …

China's banking system has a relatively high level of state control, while an important task in
regulating the banking system is to manage the profitability of banks. Using the stochastic …

The present paper examines the Mergers and Acquisitions'(M&As') effects on the European
banking efficiency levels based on a sample of 43 listed commercial banks in eight countries …