Previous scholars have examined value co-creation and co-destruction processes that take
place between customers and service organizations or employees. Despite most service …

Background High turnover rates among nurses are a global concern due to the shortage of
skilled professionals and increasing demand for high-quality healthcare. This study aims to …

Purpose The purpose of this study is to investigate how the implementation of digital
interfaces into service encounters is transforming demands toward frontline service …

Critics argue that service firms should pay more attention to human resource management's
psychological and voluntary aspects to contribute to overall organizational development …

In facing fierce competition, fitness centers have encountered challenges of generating long-
term economic sustainability. The construct of switching costs, which has garnered …

相较于其它所有制企业, 即使处于企业发展的最好阶段———成熟期, 家族企业也面临严峻的
资源约束. 家族企业家作为企业的核心人物, 探究其在企业成熟期的胜任力构成体系 …

The present research examines the association of Psychological Well-Being at Work
(PWBW) with Organizational Citizenship Behavior (OCB) in the Indian healthcare sector. A …

家族企业家胜任力一直是促进家族企业成长和推动经济发展的重要变量. 现有文献从概化视角
出发, 探究企业家胜任力内容结构, 呈现出动态研究不足和应用效果欠佳的双重缺陷 …

This dissertation builds on theory of customer and fan engagement and explores the nature
of fan engagement in the Swedish elite football ecosystem. In light of the increasingly …

The purposes of this dissertation are to (1) conceptualize switching costs in the context of
fitness centers,(2) develop and validate scales of switching costs, and (3) examine the …