This study aims at providing a comprehensive research guide from total quality management
(TQM) to business excellence for future researchers. A total of 371 research papers are …

Following the total quality management (TQM) philosophy and the knowledge management
(KM) approach, this contribution aims to study the influence of process methodology and …

Even though Industry 4.0 is primarily focused on the implementation of advanced digital
technologies, this is not the only aspect that should be considered. One of the aspects that …

This article aims to uncover the inception, thematic structure, and forthcoming paths of
excellence models (EMs) research and to shed light on the relationship between EMs and …

This study aims to develop a performance evaluation framework for Destination
Management Organisations (DMOs). Although tourism researchers (Ritchie and Crouch …

We propose project evaluation criteria by considering not only the Six Sigma approach, but
also European Foundation for Quality Management (EFQM) model features, and introduce …

The Pencantingan of Batik process includes physic and mental task, art as well as creativity,
in order to increase Productivity and Product Quality requires a touch of relaxation. Singing …

Even though Industry 4.0 is primarily focused on the implementation of advanced digital
technologies, this is not the only aspect that should be considered. One of the aspects that …

Lean Six Sigma has attracted considerable attention in recent years as a way to focus on
both the quality and service improvement processes. The purpose of this paper is to present …

Six Sigma as a powerful business strategy which has been well recognised as an imperative
for achieving and sustaining operational and service excellence. While the original focus of …