Smile for a while: the effect of employee-displayed smiling on customer affect and satisfaction

T Otterbring - Journal of Service Management, 2017 - emerald.com
Purpose The purpose of this paper is to investigate the effect of employee-displayed smiling
on customers' affective states (pleasure, arousal, and dominance) and satisfaction. Building …

Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency

T Otterbring, E Wästlund, A Gustafsson - Journal of Retailing and Consumer …, 2016 - Elsevier
A retail store is a multi-sensory environment filled with messages to tempt customers into
making unplanned purchases. The purpose of this field study was to examine the interplay …

Cereal deal: How the physical appearance of others affects attention to healthy foods

T Otterbring, K Gidlöf, K Rolschau, P Shams - Perspectives on Behavior …, 2020 - Springer
This eye-tracking study investigated whether the physical appearance of another consumer
can influence people's visual attention and choice behavior in a grocery shopping context …

[HTML][HTML] Multi-Channel LED Luminaires: An Object-Oriented Approach for Retail Lighting Based on the SOR Framework

K Ahmadian Tazehmahaleh, H Godazgar, KAG Smet… - Sustainability, 2022 - mdpi.com
In this paper, a method to find the optimum spectrum for the illumination of objects in a retail
environment is presented. A variety of familiar objects are illuminated with a number of …

Decompression zone deconstructed: Products located at the store entrance do have an impact on sales

T Otterbring - International Journal of Retail & Distribution …, 2018 - emerald.com
Purpose Researchers have hypothesized that products located at the decompression zone
of a store (the entrance area where customers adjust to the retail environment) do not …

[PDF][PDF] The influence of retail facility lighting on shoppers' product perception

D Tešić, Z Bogetić, G Petković - Strategic Management, 2022 - researchgate.net
The aim of this paper is to evaluate whether lighting in a retail facility affects the behaviour of
shoppers on the Serbian market. The subject of the paper is lighting, which represents one …

[图书][B] Factors influencing consumer perception and acceptance of stevia-sweetened ice cream beyond intrinsic cues

S Cieslinski - 2019 - search.proquest.com
A wealth of research exists concerning the role of intrinsic attributes of ice cream (eg flavor,
texture, appearance) on consumer acceptability; however, the importance of extrinsic …

A study on the effect of artificial light environment on consumers' purchase intention for fruits

S Liu, L Li, Y Tan, JL Xie, QX Lu - … : Proceedings of the AHFE 2020 Virtual …, 2020 - Springer
In order to verify the influence of environmental light on consumers' purchase intention for
the fresh agricultural products such as fruits, a series of experiments were designed in the …

[PDF][PDF] The influence of retail facility lighting on shoppers' product perception

D Tesic, Z Bogetić, G Petković - Strategic Management-International …, 2022 - smjournal.rs
The influence of retail facility lighting on shoppers’ product perception Page 1 STRATEGIC
MANAGEMENT, Vol. 27 (2022), No. 4, pp. 041-054 DOI: 10.5937/StraMan2200014T …

Uticaj osvetljenja na ponašanje kupaca u maloprodaji u Srbiji, Crnoj Gori i Bosni i Hercegovini

D Tešić - Универзитет у Београду, 2022 - nardus.mpn.gov.rs
Cilj ovog rada je odgovor na istraživačko pitanje da li osvetljenje u maloprodajnom objektu
utiče na ponašanje kupaca koji žive na tržištu Srbije, tržištu Crne Gore, te tržištu Bosne i …