Drawing upon affordance theory, this study positions artificial intelligence (AI) as a
commercial service in examining its influence on customer engagement in the hotel context …

Emotional intelligence as personal intelligence and artificial intelligence as a machine
intelligence have been popular in the relevant literature over the last two decades. The …

Purpose A growing number of international travellers have influenced how hotels manage
their customer satisfaction reviews and ratings. This study examines the influence of …

This article reports on two distinct studies conducted in the context of employees and
customers, respectively. The aim of Study 1 is to investigate the influence of …

Recommender Systems are nowadays successfully used by all major web sites—from e-
commerce to social media—to filter content and make suggestions in a personalized way …

In this age of information overload, people use a variety of strategies to make choices about
what to buy, how to spend their leisure time, and even whom to date. Recommender …

Abstract Although Artificial Intelligence (AI) has been gradually introduced to various
industries, research on customer attitudes and behavior toward the use of AI is still in its …

This study examines whether the adoption of artificial intelligence (AI) in the workplace can
make employees satisfied with AI service quality and increase their job satisfaction. The …

Many current e-commerce systems provide personalization when their content is shown to
users. In this sense, recommender systems make personalized suggestions and provide …

Recommender systems provide valuable support for users who are searching for products in
e-commerce environments. Research in the field long focused on rating-based algorithms …