This study attempts to investigate the impact of virtual human resource practices on
employee engagement, including the mediating role of organizational trust. Following the …

During peak periods, it is possible that the services provided by producers are very minimal,
for example speeding up service times in order to serve as many customers as possible …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. Service is an intangible task …

From the data above, it can be said that many outlets do not necessarily have high
consumption value either. Service is an activity or benefit offered to consumers or service …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. It is impossible to produce quality products and services without quality …

Abstract Some Human Resource Managers (HRMs) and team leaders in customer service
settings struggle to effectively implement conflict resolution strategies. HRMs are particularly …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

It is in today's rapidly evolving business landscape that organizations experience
unprecedented challenge and opportunity that will require the blurring of traditional lines …