Purpose This study aimed to examine the relationship between customer relationship
management (CRM)-based library services and head librarians' personal and academic …

Purpose This study aims to investigate a framework for improving library services and
resource usage in a private higher education institution in South Africa. Marketing of library …

The advent of information and communication technology has brought about sweeping
changes in the way library and information services including reference services are being …

This study examined key findings relevant to library practitioners' experiences with virtual
reference services, or VRS. It did this by examining skills, training experiences, perspectives …

This study investigated awareness and utilization of digital resources among postgraduate
students of selected universities in North-Central Nigeria. A total of 92 participants who were …

Aim: There seems to be a dearth of literature on how much Nigerian university libraries are
spending on the acquisition of Online Electronic Database (OED). This study sets out to …

Abstract Information is a resource that is naturally needed in all aspects of human endeavors
and the library, as an institution responsible for the acquisition, organization and …

Academic libraries' reference services have continued to diversify thanks to digital
technologies. The use of digital technologies to support reference services in academic …

This study examined undergraduate students' satisfaction with reference services in
National Open University of Nigeria. The study adopted a descriptive survey. The population …

This chapter focused on sustainable reference service practices in the 21st century. The
chapter discussed issues relating to overview of reference service, traditional reference …