Hospitality and tourism online review research: A systematic analysis and heuristic-systematic model
With tremendous growth and potential of online consumer reviews, online reviews of
hospitality and tourism are now playing a significant role in consumer attitude and buying …
hospitality and tourism are now playing a significant role in consumer attitude and buying …
The role of visual cues in eWOM on consumers' behavioral intention and decisions
Consumers increasingly use eWOM to make decisions about various products and services.
However, few studies have investigated how different visual and verbal eWOM cues affect …
However, few studies have investigated how different visual and verbal eWOM cues affect …
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers' continuance intention
Purpose Recent figures show that users are discontinuing their usage of TripAdvisor, the
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
Impact of the antecedents of eWOM on CBBE
Purpose The purpose of this paper is to consolidate the antecedents of electronic word of
mouth (eWOM). Thereafter, it examines the impact of eWOM and its antecedents on …
mouth (eWOM). Thereafter, it examines the impact of eWOM and its antecedents on …
When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type
Online customer reviews (OCRs) have become increasingly important in travelers' decision-
making. However, the proliferation of OCRs requires e-commerce organizations to identify …
making. However, the proliferation of OCRs requires e-commerce organizations to identify …
[PDF][PDF] The role of integrating hotel sustainability reporting practices into an Accounting Information System to enhance Hotel Financial Performance: Evidence from …
YMA Al-Wattar, AH Almagtome… - African Journal of …, 2019 - researchgate.net
Recently, the integration of the Accounting Information System (AIS) with sustainability
reporting methods has become a thought-provoking area of study. This study aimed to …
reporting methods has become a thought-provoking area of study. This study aimed to …
The role of cultural values in consumers' evaluation of online review helpfulness: a big data approach
Purpose Online consumer reviews are increasingly used by third-party e-commerce
organizations to shed light on the positive and negative sides of the brands they sell …
organizations to shed light on the positive and negative sides of the brands they sell …
What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics
Online customer reviews are increasingly used by travelers to inform their purchase
decisions. However, the vast amount of reviews available nowadays may increase travellers' …
decisions. However, the vast amount of reviews available nowadays may increase travellers' …
Extremely negative ratings and online consumer review helpfulness: the moderating role of product quality signals
Contrasting findings about the role of extremely negative ratings (ENRR) are found in the
literature, thus suggesting that not all ENRR are perceived as helpful by consumers. In order …
literature, thus suggesting that not all ENRR are perceived as helpful by consumers. In order …
The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and …
Online reviews have become irreplaceable product/service information for many consumers.
However, not all consumer reviews are deemed to be helpful. Drawing upon expectation …
However, not all consumer reviews are deemed to be helpful. Drawing upon expectation …