AI systems are adopted in numerous domains due to their increasingly strong predictive
performance. However, in high-stakes domains such as criminal justice and healthcare, full …

This article presents the findings of a systematic review of perceived usability of educational
technology systems. The research was conducted after studying, organizing, and analyzing …

As AI systems demonstrate increasingly strong predictive performance, their adoption has
grown in numerous domains. However, in high-stakes domains such as criminal justice and …

The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

Standardised tools to assess a user's satisfaction with the experience of using chatbots and
conversational agents are currently unavailable. This work describes four studies, including …

Technological advancements have generated a strong interest in exploring learner behavior
data through learning analytics to provide both learner and instructor with process-oriented …

This paper presents a systematic literature review characterizing the methodological
properties of usability studies conducted on educational and learning technologies in the …

This article presents nearly 10 year's worth of System Usability Scale (SUS) data collected
on numerous products in all phases of the development lifecycle. The SUS, developed by …

Publisher Summary This chapter discusses the application of eye movements to user
interfaces, both for analyzing interfaces (measuring usability) and as an actual control …

How to measure usability is an important question in HCI research and user interface
evaluation. We review current practice in measuring usability by categorizing and discussing …