Artificial intelligence (AI) is revolutionising the way customers interact with brands. There is a
lack of empirical research into AI-enabled customer experiences. Hence, this study aims to …

Abstract Although Artificial Intelligence (AI) has become a pervasive organizational
phenomenon, it is still unclear if and when people are willing to cooperate with machines …

The conversation between humans and Artificial Intelligence (AI)-enabled intelligent voice
assistants (IVA) can create bonds that go beyond a mere utilitarian purpose. The emotional …

Abstract The evolution of Artificial Intelligence (AI) has revolutionized many aspects of
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …

Given the scale of user-generated content online, the use of artificial intelligence (AI) to flag
problematic posts is inevitable, but users do not trust such automated moderation of content …

When evaluating automated systems, some users apply the “positive machine heuristic”(ie
machines are more accurate and precise than humans), whereas others apply the “negative …

Purpose The financial technology (FinTech) era has brought a revolutionary change in the
financial sector's customer experiences at the national and global levels. The importance of …

Voice-activated, artificial intelligence–based assistants (voice AI assistants) have become
an integral part of everyday life because they can be easily activated to complete numerous …

Owing to the development of anthropomorphic intelligent agent (IA) designs, users consider
IAs as more than just inanimate tools. Previous studies have reported that anthropomorphic …

The fiber obtained by electrospinning technology is a kind of biomaterial with excellent
properties, which not only has a unique micro–nanostructure that gives it a large specific …