This paper provides a detailed examination of a quality of service indicator utilised by the
Scottish Government to assess the opinions of passengers towards bus transport. The …

Purpose In practice and in literature, logistics service quality is one of the key concepts in
any service industry, including airlines. However, the breadth of content and the inconsistent …

The application of m-commerce activities among smartphone users in Malaysia has become
one of the major challenges for companies involved in m-commerce. The present study aims …

The integration of the tourism industry is an important motivation in promoting high-quality
development. Based on the analysis of the relationship between tourism industry integration …

Big cities suffer from serious complex problems such as air pollution, congestion, and traffic
accidents. Developing public transport quality in such cities is considered an efficient …

As an important part of urban public transport, bus service quality is an important factor
affecting the choice of passenger travel mode. This paper constructs a set of satisfaction …

Purpose–The purpose of this paper is to confirm the factorial structure of SERVPERF based
on an exploration of its dimensionality among Syrian universities' students. It also aimed at …

Bu çalışma, Türkiye'de faaliyet gösteren 8 hava yolu şirketi yolcularının, hizmet kalitesini ne
ölçüde değerlendirdiği ve hangi hizmet kalitesi boyutlarına daha fazla önem verdiklerinin …

Purpose There has been substantial research on branding globally. However, there is a
dearth of studies empirically investigating branding strategies during the pandemic to …

Purpose–The purpose of this paper is twofold:(1) to assess importance-performance
analysis (IPA) and service performance (SERVPERF) conceptualizations of service quality …