Artificial intelligence (AI) is starting to pervade the economic and social life. This renders
strategic interactions between humans and artificial agents more and more common. At the …

Today, humans interact with automation frequently and in a variety of settings ranging from
private to professional. Their behavior in these interactions has attracted considerable …

In the realm of smart services, smart personal assistants (SPAs) have become a popular
medium for value co-creation between service providers and users. The market success of …

As more organizations establish artificial intelligence-based service agents to offer an
automated customer dialogue it is crucial to understand how users perceive this new form of …

Investors increasingly can obtain advice from “robo-advisors", artificial intelligence–enabled
digitalized service agents. We study whether and why the provision of investment advice …

Advances in information technologies (IT) have enabled organizations to seek solutions for
their business problems from beyond their own workforce through digital crowdsourcing …

Abstract In situations when Information Systems (IS) do not work as intended, using IS might
hinder their users and let them perceive technostress; this then comes along with reduced …

Social commerce has been gaining momentum over the last few years as a novel form of e-
commerce, creating substantial changes for both businesses and consumers. However, little …

Theories of decision-making have long been important foundations for information systems
research and much of the information system is concerned with information processing for …

As algorithms are increasingly augmenting and substituting human decision-making,
understanding how the introduction of computational agents changes the fundamentals of …