The effect of mobile health service quality on user satisfaction and continual usage

E Oppong, RE Hinson, O Adeola… - Total Quality …, 2021 - Taylor & Francis
This paper assesses the level of mobile health service quality and its effect on user
satisfaction and continual usage among selected maternal healthcare users in rural Ghana …

[PDF][PDF] A model of factors affecting domestic tourist satisfaction on eco-tourism service quality in the Mekong Delta, Vietnam

HNK Giao, BN Vuong, NND Phuong, NT Dat - Geo Journal of Tourism and …, 2021 - osf.io
The objective of the present study is to explore the factors affecting domestic tourists'
satisfaction with the quality of ecotourism services. Survey data collected from 457 visitors …

[PDF][PDF] DOMESTIC TOURIST SATISFACTION: IMPLICATIONS FOR" ONE COMMUNE ONE PRODUCT" ECO-TOURISM DEVELOPMENT IN THE MEKONG DELTA OF …

NT Trang, VH Tu - Geo Journal of Tourism and Geosites, 2021 - researchgate.net
Eco-tourism being one of six groups of OCOP products plays a key role in the rural
economic development. However, there are limited empirical evidences on the impacts of …

Subjective vitality, authenticity experience, and intangible cultural heritage tourism: an empirical study of the puppet show

X Su, X Li, W Chen, T Zeng - Journal of Travel & Tourism …, 2020 - Taylor & Francis
This study introduces subjective vitality into intangible culture heritage (ICH) tourism, and
proposes a theoretical model involving subjective vitality, authenticity experience …

Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways

M Gopal Vasanthi, V Soundrarajan… - Cogent Business & …, 2023 - Taylor & Francis
The present study's objective is to examine the customer satisfaction on cleanliness and
other service quality dimensions in Indian Railways. In addition, gender as a moderator in …

Fast-disappearing destinations: The relationships among experiential authenticity, last-chance attachment and experiential relationship quality

HC Wu, CC Cheng, CH Ai, TP Wu - Journal of Sustainable Tourism, 2020 - Taylor & Francis
This paper explores the relationships among experiential authenticity, the dimensions of last-
chance attachment (last-chance dependence, last-chance identity, last-chance affect and …

Gender and age do matter: Exploring the effect of passengers' gender and age on the perception of light rail transit service quality in Kuala Lumpur, Malaysia

ANH Ibrahim, MN Borhan, NI Md. Yusoff, A Ismail… - Sustainability, 2021 - mdpi.com
Light rail transit (LRT) is a sustainable transportation mode that ensures sustainable
environmental, economic, and social development. Generally, the rate of public …

Does gender moderate the relationship among festival attendees' motivation, perceived value, visitor satisfaction, and electronic word-of-mouth?

J Ahn, EK Choi, HW Joung - Information, 2020 - mdpi.com
Festivals are experiential products heavily depending on the recommendations of previous
visitors. With the power of social media growing, understanding the antecedents of positive …

Improving relationship quality during the crisis

M Estrada-Guillén, D Monferrer-Tirado… - The Service …, 2020 - Taylor & Francis
The economic crisis in Spain has had a considerable impact on the financial sector and has
led to a deep and widespread restructuring in the industry. The combination of a vigorous …

Evaluating service quality of Multimodal Transportation Hub (MMTH) in Delhi, India: A gender-based perspective

V Chauhan, A Gupta, M Parida - Case Studies on Transport Policy, 2022 - Elsevier
Gender has been recognized as the important demographic variable in the segmentation
and categorization of the requirements of the users in the field of transportation and helps to …