Using patient comments from a standardised experience survey to investigate their perceptions and prioritise improvement actions: a thematic and syntactic analysis

M Crubezy, C Douay, P Michel… - BMC Health Services …, 2023 - Springer
Background Although patient experience surveys flourish in many countries with the aim to
improve quality of care, questions remain concerning their ability to become effective drivers …

Ressenti des patients atteints de cancer pendant le premier confinement COVID-19: quel impact sur le parcours de soins, l'état mental et l'accès aux soins …

C Lefebvre, P Heitzmann, S Pelletier, T Lecomte… - Bulletin du …, 2023 - Elsevier
Résumé Introduction La pandémie COVID-19 a bouleversé l'organisation du système de
soins. Peu de données sont disponibles concernant l'impact du COVID-19 sur la perception …

Valoriser e-Satis: nouvelle méthode d'analyse de l'Expérience Patient

M Crubezy, J Haesebaert, A Geig, P Michel - Revue d'Épidémiologie et de …, 2023 - Elsevier
Résumé Objectif Environ 80% des patients répondant au questionnaire national de
satisfaction et d'expérience patient e-Satis inscrivent des commentaires en texte libre …

Self-Logical Consistent GPT-4 Enables Human-Level Classification of Patient Feedback

Z Loi, D Morquin, X Derzko, X Corbier, S Gauthier… - medRxiv, 2024 - medrxiv.org
Evaluating hospital service quality depends on analyzing patient satisfaction feedback.
Human-led analyses of patient feedback have been inconsistent and time-consuming, while …

How patient experience survey results might guide hospital quality improvement strategy: a thematic and syntactic analysis of patient comments.

M Crubezy, C Douay, P Michel, J Haesebaert - 2023 - researchsquare.com
Background. Although patient experience surveys flourish in many countries with the aim to
improve quality of care, questions remain concerning their ability to become effective drivers …

[PDF][PDF] Consistency in Large Language Models Ensures Reliable Patient Feedback Classification

Z Loi, D Morquin, X Derzko, X Corbier, S Gauthier… - medrxiv.org
Evaluating hospital service quality depends on analyzing patient satisfaction feedback.
Human-led analyses of patient feedback have been inconsistent and time-consuming, while …